Delivery times

  • All Australian orders are shipped via DHL express .
  • We aim to have to your with you within 1-3 working days from the time you place your order for all Australian addresses and 2-4 working days for New Zealand addresses.
  • Your parcel is insured by NINA ARMANDO during the time it is in transit until it is delivered to you. A signature is required for every delivery and it is at this point where the responsibility for the goods delivered is passed to the consignee.
  • Please note that delivery times are guidelines and may vary during our seasonal sale times.

Important Information

  • Before we dispatch your order to you, we may need to confirm your details with your card issuer and verify your billing and shipping address.
  • Once your order has been shipped, we are unable to redirect it, please ensure there will be someone available to sign for your parcel.
  • First time orders can only be shipped to the cardholder’s billing address or a corporate work address, to avoid delays please ensure that your billing details are correct and matches the address on your credit card statement.

Returning Your Purchase

To return any unwanted items, simply follow the following steps:

  • Sign into your NINA ARMANDO account and under Order History; select your order number containing the items you would like to return, within 14 days of receiving your purchase
    • Click on REQUEST A RETURN and select whether you would like to return or exchange your item/s.
    • We ask that you select the reason why you want to send your item(s) back. If an item is faulty, please let us know in the comment box provided.
    • If you’d like to exchange an item for another size, please select the size you would prefer to have. Please DO contact us if your size is not available.
    • Make sure you check the box to agree with our Conditions of Return.
    • Once you click SUBMIT RETURN, we will send you an email containing your Returns Merchandise Authorisation (RMA) number.
  • Book your free collection with DHL by phone: 13 14 06 or you may visit www.DHL.com.au and select your country to find the contact details of your local DHL branch.
  • Complete and sign the returns pro forma invoice that you received with your order (and fill in the DHL air waybill if applicable).We ask that you do not seal your parcel as the driver will be required to check the contents.
  • You will be notified by email once your return has been received and processed.To ensure that your return is processed as quickly as possible send all the items you wish to return from one order in one parcel.

Exchanges

  • Exchanging an item for a more suitable size is free of charge, however all exchanges are subject to stock availability. To exchange your item, follow the above steps ensuring you request an exchange and specify which size you require.
  • As we are unable to exchange any item for an alternative colour or style, we suggest that you return your purchase for a refund and place a new order for the preferred item.

Faulty Items

An item is deemed faulty if it has been received by you in an imperfect condition or if there is a subsequent manufacturing fault within a period of 1 year after delivery.We do not consider wear and tear to be a fault; you may refer to our Product care guide for further information.
All items that are returned as faulty are thoroughly inspected by our quality control experts to deem whether an item is faulty or whether it is fair wear and tear. We may be able to offer to repair your item but please note that repairs are not guaranteed.Exchanges are possible subject to availability, should you prefer to have an exchange please let us know when you request your RMA number.To return a faulty item to us, you should follow the standard returns process as detailed above.

Receiving a Refund

All undamaged, correctly returned products will be credited to the original purchaser’s credit card including sales taxes for all shipments excluding delivery charges.

Please note that refunds may take up to 10 working days to appear in your account depending on your card issuer.

Returns Policy

  • All NINA ARMANDO items should be returned in an unmarked, unused condition with the original packaging.
  • Shoes should be tried on a carpeted surface and kept in dust bags until you are sure you are keeping them. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to you.
  • We ask that you use our DHL service to return all items back to us; NINA ARMANDO is not liable for any goods that are not returned in this way. Your RMA number should be written on the returns pro forma and the DHL air waybill completed where applicable.

Size Guide (Women’s Shoes)

BRAZILIAN 33 34 35 36 37 38 39 40 41
AUSTRALIAN 4 5 6 7 8 9 10 11 12
EUROPEAN 35 36 37 38 39 40 41 42 43